TERMS AND CONDITIONS

 

Updated: August 2024

These Terms and Conditions constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”) and Christian Dominic Cruz, Rafael Angelo Cruz, doing business as Perm Productions Co. (“Perm Productions Co.”, “Perm”, “we”, “us”, or “our”), concerning your access to and use of the permproductions.com website as well as any other media form, media channel, mobile website or mobile application related, linked, or otherwise connected thereto (collectively, the “Services”)

Acceptance

By using these Services you agree to these Terms and Conditions. Please read these Terms and Conditions before accessing or using our Services. If you do not agree to all the Terms and Conditions, you may not access our Services. You must be of legal majority of where you live to use our Services, or must have parental or guardian permission, who must agree to these terms on your behalf. You may not access our Service through automated or non-human means, such as a bot, script, or otherwise. You may not use the Services for any illegal or unauthorized purposes.

 

Policy Changes

Perm reserves the right to amend the Terms and Conditions from time to time, as will be noted by the date above. Please revisit this page to keep up to date on policy changes. Your continued use of our Services confirms your agreement to these Terms and Conditions and future revisions of this policy.

Privacy Policy

Your privacy is of the utmost importance to us. Please refer to our Privacy Policy to see how your information is being utilized and protected, including cookies and other information sharing tools.

Return Policy

Perm strives to meet the satisfaction of our customers. If you are not satisfied with your purchase, you may return it for a refund or exchange. Please refer to our Return Policy to see how returns, exchanges, and refunds are handled.

Shipping Policy

Shipping costs are calculated at checkout based on total weight of the product. International orders (outside Canada) will have a flat fee of $30.00. Large orders that exceed weight or dimensions may add additional costs. Payment for shipping will be collected with the purchase.

Orders will be delivered by Canada Post.

Transit Time

Transit time varies depending on your shipping address. Domestic shipping may be in transit for 2-7 business days. International transit may take 4-22 business days. Transit times may be subject to delay without prior notice.

Pricing and Payment

Prices are visible on the Services as listed and are in Canadian Dollars. Prices and availability are subject to change without notice. Sales tax and/or delivery fees are added in the checkout. Duties are not listed in the checkout and are paid upon arrival (if applicable) and are determined by the country of your shipping address.

Duties & Taxes

Sales tax is applied in the checkout based on your address.

Import duties and taxes for international orders may incur additional costs based on your shipping address. Each country differs in duties and taxes and you may be charged for these fees AFTER your order is placed. Please be aware of these fees as we are not responsible for covering these additional costs. 

Refusal to pay duties and taxes upon arrival may result in your order being returned to Perm Productions Co. at the customer’s expense. Customers will receive a refund for the value of goods, minus the cost of both initial and return shipping.

Receipts

In order to limit the amount of paper, all receipts will be emailed to you for order confirmation and proof of payment. Proof of payment is necessary for returns and exchanges.

Cancellations

You may choose to cancel your order at any time, as long as the order has not been dispatched. If you choose to cancel after the order has been dispatched, please refer to our Return Policy. To conduct a cancellation, please send an email to [email protected] to begin this process.

Lost or Stolen Packages

We are not responsible for any lost or stolen packages. If you have inquiries about your lost or stolen package, please contact us for assistance.

Restock

Limited stock is available per size, per collection. We do not restock any item(s). This may affect customers who want to exchange any item(s).


Website Usage

Our website remains locked in between each collection release. The website opens to the public when we decide to release each collection and locks when stock has run out. We may also lock the website at any time at our discretion. The purpose of the lockout is to always improve and update our Services for our customers' usage. Therefore, the garments and gallery pages will reflect each collection that we release to the public.

Third-Party Content

Our Services may include references or links to third-party applications, services, websites, or other content that is not directly related to Perm Productions Co. We do not obtain responsibility for the content, and therefore shall not be liable for any damages to the customer. We encourage you to review any policies linked to these third parties before use.

Restrictions of Use

 You shall not conduct the following:

  • Copy, modify, reproduce, resell, post, or upload content from our Services without written permission from us;

  • Use any robot, automated device, or manually extract or copy any content from our Services, interfere with inventory, availability, pricing, products, or any existing content on our Services; 

  • Inputting any harmful or malicious code or programmings, such as malware or viruses, or similar software to affect the operational functions of the Services as designed; or

  • Use the Services for any unlawful or abusive purposes.

Customer Service

For any questions regarding your order, our products, or our brand, please contact [email protected]